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Posts: 1
Registered: ‎08-19-2019

International order cancelled



I'm an international customer who placed an online order to be picked up at a BestBuy store (North Riverside, IL). I paid with my foreign debit card, and according to the instruction, I used the following billing address: 

10780 Kempwood Dr. Houston, TX 77043

The payment went trough and my card was charged. Unfortunately. two hours later I received an email informing me about the cancellation of my order, reason undisclosed.


I'm looking forward to receiving help from the support team and to hopefully resolving this issue.

Posts: 295
Topics: 12
Kudos: 55
Solutions: 18
Registered: ‎02-08-2019

Re: International order cancelled

Hello, fzatyka,


Welcome to the forums! Thanks for reaching out about this international order that you're having difficulties with. I'd be happy to look into this order and see why it may have cancelled, or provide steps for you to place a new order. Can you send me a private message with the full name, email, phone number, and order number for this cancelled order? 


You can send us a message by clicking the blue button in my signature below. Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 18,136
Topics: 2,980
Kudos: 658
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Registered: ‎09-29-2008

Re: International order cancelled