03-09-2019 10:52 AM
03-10-2019 04:47 PM
Welcome to our forums! Thanks for choosing Best Buy for your latest technology purchase. I can imagine how confusing it was when it was cancelled.
Whenever we cancel an order we will refund it and generally provide any information we have available, such as the email you received. Most refunds will be processed within seven days. However, some financial institutions can take up to one billing cycle. If you would like us to take a closer look at your order, feel free to utilize the button in my signature to send us a Private Message. In that message, please be sure to include your order number, as well as the full name, email address, and phone number used when placing this order.