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Posts: 1
Registered: ‎03-10-2019

International order cancelled (Digital Games)


I'm trying to purchase some digital games. After a few minutes after completing the purchase, I received an email telling me that the order was cancelled with the following information:

"Unfortunately, we were unable to verify your information, so we canceled item(s) from your order."


As I am not an US resident, I introduced the 10780 Kempwood Dr. Houston address I found on the International Orders section from the Customer service Help, but to no avail.


Is there any way to complete this purchase?

I have some friends living in the US. If it is necesary, I may ask them to put their address in the checkout page, but I think it would be pointless, considering I am trying to purchase digital games.


Thanks in advance for any help!

Posts: 1,501
Topics: 4
Kudos: 50
Solutions: 84
Registered: ‎10-19-2017

Re: International order cancelled (Digital Games)

Hey, Shiroaka,


Welcome to the forums and thanks for the post! Having an order not go through can be a bit of a let down, especially when you're unsure of the exact reason. 


While orders can be cancelled for a variety of reasons, I'd be happy to take a deeper look into this. To do so, I'll need a bit more information. Would you be able to send a private message that includes the following?




-Phone number

-Order number





Luke|Social Media Specialist | Best Buy® Corporate
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