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Posts: 1
Registered: ‎08-10-2018

International order canceled



I made a order for a laptop with an international credit card. As a billing address i had used 10780 KEMPWOOD DR HOUSTON, TX 77043, and to a delivery address in the US. The order was canceled by BestBuy. I spoke to 1-800 BEST BUY and the supervisor said i had to wait 96 hours and call back to know why the cancellation. The laptop is weekly deal, and i am afraid the deal will expire by then.

Can you please help me look into this?

Appreciate it.


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Registered: ‎11-10-2008

Re: International order canceled

Some addresses are forbidden per the Best Buy International Terms and Conditions.


A big no-no is freight forwarders and other addresses that may try to mask themselves as a residential address but is actually a place that cant be shipped to.

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Registered: ‎04-18-2017

Re: International order canceled

Hello kc26-


We appreciate the time that you've spent registering with the Best Buy forums!  Isn't our community amazing with Super Users like, @hockeycanuckjc, who can provide some insight while the moderators are away assisting other customers!  My name is JJ, and I've responded to your private message that was sent!  Please locate the orange envelope in the top right corner of the screen to view the private message I've sent you!  



JJ|Social Media Specialist | Best Buy® Corporate
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