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New Member
Posts: 2
Registered: ‎08-28-2017

International order canceled

[ Edited ]

Hello!

My order #{removed per forum guidelines} was canceled with a pretty standart as I can see explanation: "Unfortunately, we were unable to verify your information, so we canceled item(s) from your order." I checked with my bank and there are no problems on their side. I checked your instructions and it turnes out that I did everything right.

So why my order was canceled and how I can place one?

New Member
Posts: 2
Registered: ‎08-28-2017

Re: International order canceled

Hey, guys, really? No answer in 24h? Any suggestions, any solutions? I was going to buy a pretty expensive stuff, don't you need to sell it?

I have done everything correct, I put a real address y telefon number of my relatives in NJ and orderd keep being cancelled.

What is the problem?

Posts: 9,106
Topics: 424
Kudos: 627
Solutions: 400
Registered: ‎09-29-2008

Re: International order canceled

Hello trainmaster75,

 

Welcome to our Community. I apologize for the apparent delay in our reply. We do our best to respond to all of our customers' messages as promptly as possible and in the order in which they are received.

 

As I know from my own experience, having an order cancelled can be quite frustrating indeed. I was discouraged to hear you've had this occur and I regret any inconvenience to you.

 

I have contacted my partners at BestBuy.com for more information about your situation. As soon as I have new details to share, I will reply again to your messages. In the interim, I'm sorry to have to impose upon your patience.

 

Please know I'm grateful your brought your circumstances to our attention.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 9,106
Topics: 424
Kudos: 627
Solutions: 400
Registered: ‎09-29-2008

Re: International order canceled

Hello trainmaster75,

 

Thank you for your patience while we looked into your situation. I have heard back from my partners at BestBuy.com. For assistance in placing your next order, please call BestBuy.com at 888-237-8289.

 

Thank you once again for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 136
Registered: ‎09-23-2010

Re: International order canceled