05-02-2019 08:48 AM
I have an international credit card with a non-US billing address, so I placed my order using 10780 Kempwood Dr. Houston, TX 77043 as billing address.
However my order was cancelled almost instantly. I tried 3 times, and even the last one i changed the shipping address to a friends one, and still was cancelled. Can you help me to check out?
05-02-2019 12:24 PM
Welcome to our forums, and thank you for connecting with us for assistance. I’m happy to hear you’re interested in shopping with us, however, it is disappointing to hear you’ve been having trouble getting your BestBuy.com orders to avoid cancellation.
As it sounds like you’re aware, customers with a non-U.S. billing address are asked to use this address in place of their billing address during checkout:
10780 Kempwood Dr.
Houston, TX 77043
In regards to the orders you’ve attempted to place, there could be a few different factors contributing to their cancellation, which are outlined in our Why Was My Order Cancelled? Knowledge Base article. Common reasons for these orders to be cancelled are due to typos in the shipping or billing address, or perhaps an incomplete phone number or email address.
While we’ll be unable to assist you in placing an order through our Support Forums, if you continue to run into order cancellation issues, I recommend calling our sales teams at 1-888-BESTBUY (1-888-237-8289), for further assistance in placing your order.