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New Member
Posts: 2
Registered: ‎03-25-2019

International Credit Card

Hello! 

 

I'm trying to buy an item to be delivered to a US location, but just after I place my order the payment is cancelled. I checked with my bank and there's no problem on the card.

 

I used this address as a billing address: 

 

10780 Kempwood Dr.

Houston, TX 77043

 

Please, could someone help me? Thanks!

 

Victor

Posts: 244
Topics: 7
Kudos: 113
Solutions: 14
Registered: ‎11-30-2015

Re: International Credit Card

Hello, Viccsouza!

Welcome to our online community, here on the Best Buy Forums!

I'm sorry to hear that your order was cancelled. I apologize for any inconvenience that this has caused you. Just to double-check, is the order being created with shipping to a home within the United States? We may be unable to ship to freight-forwarders, warehouses, and some hotels.

 

Helpful Links:
International Orders

Thanks,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-25-2019

Re: International Credit Card

exactly, the order is being created with shipping to a hotel, so it's not possible right?
Posts: 1,574
Topics: 11
Kudos: 130
Solutions: 78
Registered: ‎10-19-2017

Re: International Credit Card

Correct, viccsouza. This may be causing the order to cancel out. If you don’t have a residential order to deliver it to, maybe you should look into doing an In-Store Pickup. Let us know if you have any other questions.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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