01-21-2019 12:57 PM
Thank you so much for posting to our community! We’re sorry to hear that you’re having some issues with placing an order on BestBuy.com. We would be happy to see how we may be of further assistance.
Orders can cancel for a variety of reasons, however, most times we’re just simply unable to verify a piece of information you had shared with us during checkout. Please note orders will also be cancelled if they don’t adhere to our Terms and Conditions. Can you please send us a private message with your full name, phone number, email address, and cancelled BestBuy.com order numbers? A private message can be sent to us by choosing the blue “Private Message” button in my signature. We look forward to your reply to see what insight we can shed on this for you.
01-22-2019 10:01 AM
Can you please check your private messages? I sent you a response. You can check your private messages by ensuring you’re logged into your forum profile and selecting the orange envelope in the top right-hand corner.