BestBuy.com

[Jkandrus]

I only received $50 when the air fryer cost $63. I called the number several times and they were no help. I chatted with Best Buy and they gave me incorrect information saying I should call the number again and they will let me submit my receipt for a full refund. I called again and waited on hold as usual and was told that was not correct. The chat agent was not knowledgeable about the subject and used poor English so it was hard to understand him and was not courteous. I requested a copy of the chat and it was never sent. I have screen shots of the chat if Best Buy is interested in the poor performance of their customer service agent.

[Trey-BBY Social Media Specialist]

Good Evening, Jkandrus.

Welcome to the Best Buy Forums.

Thanks for reaching out. I understand why you'd be disappointed with the customer service you described. I'm sorry to hear that you didn't receive the full refund amount for your recalled product. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you.

Kind regards,

[Jkandrus]

Heidi  {removed per forum guidelines}
 {removed per forum guidelines}

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[Trey-BBY Social Media Specialist]

Thank you for providing hat information, but it was posted publicly. To protect you and your information, you will need to send that information in a private message. No need to worry, we have removed the sensitive information from the post. To send me a private message, hit the blue "PrivateMessage" button next to my signature. I will also need you to provide your address as well.

[streetmom]

I purchased an Insignia Air Fryer + 2 year service agreement (order # BBY01-806405082895). In April 2022 I received a recall notice. I followed the directions & returned the air fryer in the provided shipping box. In June 2022 I received a Best Buy e-gift card to which I replied "no thank you, we paid cash and would like cash back" at which I was told "no problem, a Visa gift card" would be sent instead. It was not. December 19, 2022 I emailed customercare@bestbuy.com to which I received no reply. In early January 2023 I received a call from Nick with Best Buy who stated he was assigned to "a special team to get these refunds taken care of" and that a check for $63.48 would be mailed out and should be received by February. Received two follow-up calls from Nick assuring the matter was resolved and a check was being mailed out. Even confirmed my mailing address. No check arrived. I telephoned on February 7th and was told the check had been denied and that a Best Buy gift card is my only option. I purchased the air fryer (in good faith) with cash and have every right to expect a refund that results in cash back NOT being coerced in to another Best Buy purchase. This experienced has caused me to lose any faith or trust I might have had in Best Buy. Could you please guide me to a contact who can provide me with resolution?

[Bryant-BBY]

Hello, Streetmom. 

Thank you for reaching out to us today on the Best Buy Forums page and making us aware of this issue. I have responded to your other post asking you to send me a private message so I can look more into your issue today. I understand you want to get this situation taken care of, and this is certainly not the level of service we want to provide our loyal customers. I have received your private message with your information, and I will be responding to that message soon. 

Thank you,