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Posts: 7
Registered: ‎10-26-2019
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Infinity saga

I’ve been checking the Best Buy website everyday for the Infinity Saga preorders to come back up and eventually they did. I put the box set in my cart and went to checkout, once I pressed checkout my screen glitched and then the cart disappeared. The preorders were sold out by the time I got back into the website, and it said “Coming Soon,” again. I had it ordered, so I’m very upset the website didn’t let the order go through. I hope this mishap doesn’t keep me from getting my hands on one!
Posts: 3,398
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Registered: ‎08-21-2017

Re: Infinity saga

Hello, Cory_Rodgers,

 

Thank you for stopping by our community forums and reaching out to us about this purchase. I'm a huge Marvel fan myself and can understand how much you want to receive this set. I appreciate you providing your feedback about this experience so we can continue to improve the purchasing process in the future. I would recommend keeping a close eye on our website for updates on when these pre-orders will be available again. Please let us know if we can assist you with anything else, we're happy to help as much as we can.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Infinity saga

Appreciate the reply! I’ve been checking the website constantly since the Checkout incident, and haven’t had any luck. I wish the website had a notification system set up on such hot Pre-order items, so I can know immediately when it’s back up. I have school and sports so it’s difficult to check it often, so I wish there was another way. Just a minor suggestion! Again, thanks for responding quickly and pleasantly.
Posts: 3,398
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Infinity saga

You're welcome, Cory_Rodgers!

 

I like your idea, especially for something as special as this. Please let us know if you have any other questions and good luck!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Infinity saga

Des Geek Squad offer PlayStation 4 repair?
Posts: 468
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Registered: ‎07-23-2018

Re: Infinity saga

Great followup question! 

 

We do offer a variety of video game services, including our Geek Squad Protection to help protect consoles when purchased from us. Without Geek Squad Protection, we do not generally offer repairs on consoles. 

 

If you need assistance scheduling an appointment with your Geek Squad Protection, or if you do not remember if you purchased Geek Squad Protection, please feel free to send us a Private Message and we would be glad to assist! 

Austin|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎10-26-2019

Re: Infinity saga

Thank you!
New Member
Posts: 7
Registered: ‎10-26-2019

Re: Infinity saga

Update: I successfully order the Infinity Saga, now I can’t wait until November 15!
New Member
Posts: 2
Registered: ‎11-11-2019

Item marked as “coming soon”

Hello I am looking to preorder the “The Infinity Saga Collector's Edition [Includes Digital Copy] [4K Ultra HD Blu-ray/Blu-ray]” but instead of “preorder” it says “coming soon” does this mean that I missed out?
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Registered: ‎01-03-2013

Re: Item marked as “coming soon”

Hi there, Henery59, 

 

Thank you for your interest in The Infinity Saga Collector's Edition! Admittedly, I had trouble keeping up with all of the Avengers movies and individual story lines over the years, but I was never left unimpressed when I had the chance to sit down and watch a few. This collection looks incredible, so I can understand why you wouldn't want to miss out! 

 

A "Coming Soon" status this close to release typically indicates that any available pre-orders have sold out. With that said, availability is always subject to change, so I would encourage you to keep an eye on BestBuy.com for any changes. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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