BestBuy.com

[sloancold]

I am trying to return 2 Bose speaker wall brackets, I have had them less then a month, but no longer need due to returning the speakers.

I just spent 2 hours with Christina then her supeprvisor Cy, only to have both tell me that the return policy is 15 days (what compay uses 15 days as their returns?), and they cxould not do anything to override the policy.

Both kept telling me to take the products to the local Best Buy and see if the manager would override. I explained that I have done this, and was told no. I cannot just drive all over to random Best Buys to hope a manager will accept the return.

Ive worked in call centers and in retail, I hacve never seen a company so inflexible to work with the customer. I would like corparate to contact me and explain why you cannot take a return that is less than 30 days old, and argue it over $70.

[JacobW-BBY]

Hey there, sloancold, 

Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

[sloancold]

Great, thank you!! Message was just DMd to you

[JacobW-BBY]

Thank you for this information, Patrick. I am going to reach out to store leadership on your behalf to see if a one time exception could be made for the return. What store location is nearest to you? 

Jacob

Best Buy Corporate

Social Media Specialist 

[sloancold]

This would be North Wales, PA, or it could be listed as Montgomeryville

[cleardave]

Just to join forces before Best Buy closes this forum (wonder why):

I feel my situation is similar to yours in that a "social media specialist" from Best Buy is, in your case, trying to extent Best Buy's return period past 15 days. In my case it was denied a Price Match due to the "system". I can assume you will get denied as well as the "social media specialist" role is limited as far as overriding andthing the "system" doesn't allow. if you get approved, please let me know if you can. this is my post on the forum.

[JacobW-BBY]

Thank you for this. I will reach out to leadership at that location . I will be out of office until Sunday morning, but I will provide you with an update as soon as I get back in. 

Jacob

Best Buy Corporate

Social Media Specialist