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Posts: 1
Registered: ‎11-08-2019

Incorrect order received

Good morning,


I am new to the forum. Here is my case.


On November 6, 2019, I ordered a Macbook online as a present for my sister. On November 7, 2019, I received a package with a signature confirmation from UPS. When I opened the package, I was surprised to see a "Die Hard DVD - 30th-anniversary edition" instead of the Macbook that I ordered. I called customer service, but there has been no resolution.

Posts: 18,255
Topics: 2,992
Kudos: 608
Solutions: 496
Registered: ‎09-29-2008

Re: Incorrect order received



Welcome to our community. I can only imagine what it might be like to cope with a situation like what you've described. It is ever our goal to ensure that your orders are filled accurately and arrive promptly and I am quite unhappy to hear that the opposite seems to have occurred for you. I regret that a solution has not been as forthcoming as you hoped.


I have received and reviewed your private messages to Wesley and Andrew; thank you for the details you included there.


It appears that you were informed earlier today that an investigation is currently in progress and that you should be contacted with the result of those efforts in 2-3 business days. If you have not heard anything after the end of business on Monday, please let me know on Tuesday and I'll be happy to look into your circumstances in more depth at that time. I realize this represents an imposition upon your patience and for that I apologize.


Please know I am grateful you took the time to write to us.

John|Social Media Specialist | Best Buy® Corporate
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