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Posts: 1
Registered: ‎11-16-2015

Incorrect Item delivered 3 TIMES

Hello Best Buy Forum, 


I placed an order for a Ultra Mobile - 1-Month 2GB Prepaid SIM Card on July 27th 2021 and the sim card I received was only for 1gb instead of a 2gb sim card. I called customer services who recommended I visit the store to exchange the sim card for the correct one.  I went to the local Best Buy on August 1st and went to customer service and told the representative about the issue. He went ahead and checked to see if they had a 2 gb sim card in stock. However, the local store was out of stock. He then refunded me the full amount and told me to reorder the sim card from 


I reordered the Ultra Mobile - 1-Month 2GB Prepaid SIM Card while I was at the store on August 1st. The sim card got delivered on August 2nd. Yet again I received a 1 gb sim card instead of the 2gb. The funny part about this situation is that Best Buy sent me the same card I returned to my local store on August 1st. I know this as I remembered there was slight rip on the sim card package + I rememebred the number on the back of the sim card package.

I then called Best Buy customer service again on August 2nd who was kind enough to send me replacment Ultra Mobile - 1-Month 2GB Prepaid SIM Card to be delivered on August 4th. I received the item today August 4th and you guessed it I got another 1 gb Ultra Sim card instead of the 2gb one. 

Once again I am on the call with customer service. At this point I am just fustrated that Best Buy has sent me 3 incorrect orders back to back... 

Posts: 6,667
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Registered: ‎08-21-2017

Re: Incorrect Item delivered 3 TIMES

Good afternoon, krana24,


Welcome to our community forums. I appreciate you taking the time to reach out to us and letting us know about your experience purchasing this SIM card. I can only imagine your surprise to receive the wrong item three times and would certainly like to look further into this to see how I may be able to best assist you.


I'd like to start out by reviewing your order as well as looking at this SIM card in our system to make sure this product page is providing the correct information. I will need a couple more details in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can begin looking into this. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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