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Posts: 1
Registered: ‎11-23-2018

Inactivated gift cards

I ordered 3 $25 Disney gift cards online. I try to add them to my Disney online account. The cards were never activated. I called, gave them my order number, and the rep said that all of them show as activated on his end and he can’t do anything else about it. I’m supposed to call the manufacturer. I called Disney gift card services. They verified all 3 cards are inactive. They tell me that it is the stores responsibility to activate them. I have my proof of purchase. I paid $75 to Best Buy, but I have no usable gift cards. This is ridiculous. Refund me or send me usable gift cards.
Posts: 6,691
Topics: 124
Kudos: 437
Solutions: 304
Registered: ‎11-30-2015

Re: Inactivated gift cards

Greetings, Nemo1191 –


Purchasing Disney gift cards can be a great way to budget for a trip to a Disney Theme Park or a larger purchase through Disney directly. I’m sorry to hear that your gift cards may not have been fully activated.  I understand how frustrating that can be. We apologize for our tardy response, but I’d be happy to see how we might be able to offer our additional assistance.


Can you please send us a private message with your full name, phone number, email address, order number, and the gift card serial numbers? A private message can be sent to us by choosing the blue button in my signature. We look forward to your reply.



Mariah|Social Media Specialist | Best Buy® Corporate
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