08-23-2019 11:47 PM
I checked online for unlocked cell phones and found a Moto Z3 Play. This is the website:
So I bought it.
I took it home and lo and behold, there is no Power Pack. The description on the site is below:
So I requested that Best Buy provide the missing iten from my package. I was refused on the phone. Then I was refused online. Then I was told to try and argue with the manager who had the audacity to try and make me pay a restocking fee. I always wondered if or when Best Buy would fix its customer service game...I learned the hard way how little they care.
Hope everyone heeds this warning
08-26-2019 10:25 AM
Thanks for reaching out!
It's never a positive shopping experience when an item is missing from your purchase. I'd love to see how we can help get this concern turned around. To start, I ask that you send us a private message with your full name, email address, phone number, and your receipt or order number. We'll see how best we can help.
08-26-2019 12:26 PM
How do we get the power pack that was suposed to be included?
08-26-2019 12:57 PM
You are most welcome to follow the steps I outlined above so we can take a look at this and see what's going on and what we can do to help!
08-26-2019 01:20 PM