BestBuy.com

[LiedTo]

I checked online for unlocked cell phones and found a Moto Z3 Play. This is the website:

https://www.bestbuy.com/site/motorola-moto-z3-play-with-32gb-memory-cell-phone-unlocked-deep-indigo/...

So I bought it.

I took it home and lo and behold, there is no Power Pack. The description on the site is below:

What's Included

• Motorola Moto Z3 Play
• 3000 mAh Battery
• USB-C to 3.5 jack adapter, TurboPower charger, Moto Power Pack (2220 mAh)

So I requested that Best Buy provide the missing iten from my package. I was refused on the phone. Then I was refused online. Then I was told to try and argue with the manager who had the audacity to try and make me pay a restocking fee. I always wondered if or when Best Buy would fix its customer service game...I learned the hard way how little they care.

Hope everyone heeds this warning

[Dave-BBY Retired: Social Media Specialist]

Hello,

Thanks for reaching out!

It's never a positive shopping experience when an item is missing from your purchase. I'd love to see how we can help get this concern turned around. To start, I ask that you send us a private message with your full name, email address, phone number, and your receipt or order number. We'll see how best we can help.

Thanks,

[ken86turbo]

Hello, I'm in the same boat. I bought the Z3 Play last week and set it all up, and went to attach the 2220mah power pack, and the package didn't have the pack. The online listing says-   What's Included

• Motorola Moto Z3 Play
• 3000 mAh Battery
• USB-C to 3.5 jack adapter, TurboPower charger, Moto Power Pack (2220 mAh)

How do we get the power pack that was suposed to be included?

[Dave-BBY Retired: Social Media Specialist]

Hello, ken86turbo,

You are most welcome to follow the steps I outlined above so we can take a look at this and see what's going on and what we can do to help!

[ken86turbo]

Ok, I sent a private message. I hope we can get this problem resolved.

[Dave-BBY Retired: Social Media Specialist]

Hello, ken86turbo,

No worries! We will discuss this further via private message and see how we can help.

Thanks,