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Posts: 7
Registered: ‎05-17-2013

In store order pick up showing picked up. I have not gone to the store yet.

I placed an online in-store order for pick up at the San Marcos Tx Best Buy on Sept 12th.  I was notified I had until the 18th to pick it up.  I received an email yesterday evening that the order has been picked up.  I or anyone else has not been to the store to pick it up.  I have been on hold for over an hour now with the San Marcos store trying to get this resolved.  I have ordered several items for in-store pick up at this store and this has never happened before.  Any help would be appreciated.

Posts: 6,667
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Registered: ‎08-21-2017

Re: In store order pick up showing picked up. I have not gone to the store yet.

Hello, steviec4lf,

 

Welcome back to our community forums. Most of my orders are for in-store pickup so I can imagine your surprise to see that this order has been marked as completed before you were able to visit the store. I appreciate you letting us know about this and would be happy to see how I can help.

 

Have you been able to get in touch with our Best Buy San Marcos store since making this post? If not, I would be glad to follow up with them on your behalf. I will need a bit more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to further assisting you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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