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Posts: 2
Registered: ‎03-25-2020

In-Store pickup problem.

I placed an order on 3/18.  There was no delivery option for the item, I could only choose in-store pickup.  It was supposed to be available for pick-up on 3/20.  


On 3/20, the order was delayed.  The website says "We're sorry, we're working on it."  I called customer service and they said it hadn't arrived from the manufacturer yet.  


Yesterday, a second hold was placed on my card for the amount of the item, but the website never updated.  I called customer service again to ask why another hold was put on the card and was told the item was at the store and I should get an email yesterday or today with pick-up info.


Today has come and gone, and the website still hasn't updated and I still haven't received an e-mail.


Why would I get charged a second time if the item isn't ready?

Posts: 5,898
Topics: 199
Kudos: 579
Solutions: 290
Registered: ‎08-21-2017

Re: In-Store pickup problem.

Good afternoon, jaybeav,


Thank you for visiting our community forums. I'm sure your eager to receive this order and I would be happy to see if I can help clear up what status this order is in.


I will need a bit more information so I can take a closer look. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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