03-25-2020 04:11 PM
I placed an order on 3/18. There was no delivery option for the item, I could only choose in-store pickup. It was supposed to be available for pick-up on 3/20.
On 3/20, the order was delayed. The website says "We're sorry, we're working on it." I called customer service and they said it hadn't arrived from the manufacturer yet.
Yesterday, a second hold was placed on my card for the amount of the item, but the website never updated. I called customer service again to ask why another hold was put on the card and was told the item was at the store and I should get an email yesterday or today with pick-up info.
Today has come and gone, and the website still hasn't updated and I still haven't received an e-mail.
Why would I get charged a second time if the item isn't ready?
04-07-2020 05:30 PM
Good afternoon, jaybeav,
Thank you for visiting our community forums. I'm sure your eager to receive this order and I would be happy to see if I can help clear up what status this order is in.
I will need a bit more information so I can take a closer look. Can you please send me a private message that includes your:
You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.