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Posts: 1
Registered: ‎07-27-2019

In-Store Shipping - Delayed Shipping without a Tracking Number

I ordered two MacBooks, very excited and eager to get my new laptops shipped to the nearest store. One came without any issues, however, the other came with the exact opposite. I received a delay shortly after ordering them. I would have been okay with this if there was a tracking system in place, much like what EVERY OTHER DELIVERY business supplies. Instead I am now one week past when I was suppose to revive my laptop.

Everyday was a constant refresh for any updates on where the computer is. I called every two days to receive the same answer, “should be there in 1 or 2 days.” I even reached out to online support and they said it has been shipped. That was 4 days ago, only adding to the stress of not knowing where it is. I have bought all the accessories for this computer thinking I would receive my computer after getting it. Some accessories are now not eligible for return. The worst part is, they have the same model just in a different color at the store I shipped it too. You would think they would just allow me to swap out colors for this inconvenience. :/

Has anyone else dealt with not having a tracking number and just hopelessly waiting for a product to get there? Fingers crossed I hear something other than it will be there in “one or two days.”
Posts: 691
Topics: 56
Kudos: 153
Solutions: 31
Registered: ‎10-19-2017

Re: In-Store Shipping - Delayed Shipping without a Tracking Number

Hello, Nick2Esco,


Welcome to our Best Buy forum community! While I wish you had discovered us under happier circumstances, I'm glad you took the time to share this experience with us.


Getting new MacBook's is a big deal, so we appreciate that you decided to place your order with us. That said, this is a far cry from the shopping experience we intended for you. As someone who keeps a close eye on my tracking numbers, I can imagine how much more stressful it would make the delay to not be able to view the updates yourself. That would bother me as well, so I'm be happy to step in and see how we can improve your experience with us.


Using the "Private Message" option in my signature below, can you please provide your full name, phone number, email and order number?


Best Wishes,

Elle|Social Media Specialist | Best Buy® Corporate
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