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Posts: 1
Registered: ‎09-09-2022

In-Home Delievery Cancelled 5 Times

So, I have had an order cancelled 5 times now. It it extremely upsetting to set aside time for a delivery, and just the day before/day of being informed to reschedule. Best Buy is wasting my time.  I waited since June to get this item due to it being out of stock. Place an order August 11th, and still no delivery. Now, the item is out of stock, as a result of no mistake on my part. 
When calling customer service all they can offer to to reschedule, and to "callback" once it's deleivered for some form of compenstation. I don't need compenstaiton, I just want the product I order. I cannot understand why you are selling out of an item I placed an order for when it was in-stock. 
How does this get fixed? If I am told this order cannont be delivered again. Consider my credit card cancelled, and me no longer actively promoting Best Buy after being a customer for over 15 years. 



Posts: 211
Topics: 0
Kudos: 12
Solutions: 4
Registered: ‎11-08-2021

Re: In-Home Delievery Cancelled 5 Times

Hello, bmzimmer.


Thank you for reaching out to us and welcome to our Forums. 


I have had several orders delayed and cancelled over the past couple of months and I Understand your frustration. I would like to take a deep dive into the situation to see if we can provide additional insight into your situation. In order to do this we do need to confirm your information to make sure we can validate your information. If you can reach out to us via private message with your full name, telephone number, email and order number, we can provide more detailed support there. You can private message by clicking the private message button at the bottom of this post next to my name. If you do have any additional questions please do let us know as well. 


Thank you,

Riley|Senior Social Media Specialist | Best Buy® Corporate
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