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Posts: 1
Registered: ‎05-01-2020

Impossible to cancel order or contact best buy

I ordered a logitech c270 as the website said it was in stock online and would arrive in early but after I ordered it I learned that the order has been put into backorder and there is no known delivery date. 

 

I've been trying to cancel my order for the past few days but every time I click the cancel order I get an error message that the order has not been found.

 

I've been finding it impossible to contact best buy. The email option on the website also gives me an error message and they are not taking phone calls.

 

Please cancel my order.

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Posts: 588
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Registered: ‎11-23-2018

Re: Impossible to cancel order or contact best buy

Hello, canny, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.

 

I hate to hear you've had issues cancelling your order and getting the help you needed with this. Orders are typically only modifiable within 30 minutes of being placed. if the order hasn't already been cancelled, you are welcome to return your purchase using our Curbside Pickup services or mail-in option. More about our current return process can be found here.

 

If you need further assistance with this please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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