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Member
Posts: 10
Registered: ‎12-12-2017

Re: Ibuypower delays

My tracking still says "Awaiting UPS pick up" (since Friday).  And yes, lesson learned as well.

New Member
Posts: 5
Registered: ‎12-12-2017

Re: Ibuypower delays

same issues...I ordered an ibuypower desktop on Nov 24th, and the delayed is rediculous, I have to wait for more than two weeks. However, i got an email saying the item is shipped on last friday, and nothing happens after that, I still don't know when my item will arrived. I posted on the message board and none of them reply, really disappointed. Now I started to think it's just a new tactic.

Member
Posts: 10
Registered: ‎12-12-2017

Re: Ibuypower delays

Just an example of Amazon's customer support done right, for comparison.

 

Srushti: the item will be with you within 24 hours !! its getting ready to be delivered Smiley Very Happy
Me: It was supposed to be delivered today, though, and if its in Kentucky, odds are it won't be
Srushti: dont worry you are going to get the product soon Smiley Happy
I have given $30 as promotional certificate to you,just to bring a smile on your face Smiley Happy !!
Me: Thanks! Appreciate it! I'll get my son something extra for his patience with that. Smiley Happy
Srushti: I am happy I was able to help you,Is there anything else I can help you with today?
just one more thing before you go !!
enjoy the yummy Christmas cake, merry Christmas , jingle bells jingle bells Smiley Very Happy
 
 
 
-How can I be upset with Amazon? Smiley Happy
Member
Posts: 12
Registered: ‎12-15-2017

Re: Ibuypower delays

That truly is exceptional customer service! Hope your son gets his CPU before Christmas. The holiday time is perfect to game, no school, lots of joy and brand new CPU! My status still says if you dont receive product byb 29th they will cancel the order. I really dont want to cancel, since waiting over 3 weeks. DO THIS FOR THE KIDS BESTBUY! DO THE RIGHT THING, OR MAKE IT RIGHT WITH THE CUSTOMERS.

New Member
Posts: 6
Registered: ‎12-13-2017

Re: Ibuypower delays

Mine now says shipped and ups has it. Sposed to show up friday. Still never any explanation or any contact.

New Member
Posts: 5
Registered: ‎12-12-2017

Re: Ibuypower delays

I got my ibuypower desktop few hours ago, and its not working when we plug into the monitor it said no signal. So we went to the nearest bestbuy and its not working on their monitor either. Now we have to return it and wait until Dec 27th, and it might delay. the woman said she desn't know. 

Posts: 3,398
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Ibuypower delays

Hello Vboutis-

 

Welcome to our Forums and thank you for taking the time to write to us about your order. I apologize for the delay in responding to your message, we are working as quickly as we can to respond to all the messages we have received this holiday season. It's disappointing to hear that your computer has been delayed and you haven't received any updates as to when you'll receive it. I am happy to look in to this to see what information I can provide you.

 

I was not able to locate your order using the email address associated with your Forum account but I can provide some general information. Typically iBUYPOWER computers come directly from the manufacturer and not from Best Buy inventory. Because of this, the computer must be produced before it can be sent to you. This is typically the cause of a delay for these orders. 

 

If you send me a private message with your order information, I can look in to this to provide some more specific information. To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can further assist you with this order. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 12
Registered: ‎12-15-2017

Re: Ibuypower delays

This is such a joke. Has anyone received their CPU yet? I tried calling the call center and they dont why the delays are happening. I went to the store, they told me to try the call center. Why can you give us some answers? All we want are the computers we ordered. Is that so much to ask? BestBuy stop pushing the blame on IBUYPOWER. We purchased this though you now live up to it, make it right on your end.

New Member
Posts: 6
Registered: ‎01-01-2018

Re: Ibuypower delays

Order placed 12/05/17 still no word other than the delay for my in-store pickup on mine.

Customer care directed me to another department but I don't think anyone but iBuyPower knows where the hell the status is at. 

I don't mind waiting and I'd prefer that they not cancel it on the 5th if it isn't ready by then, but I'd like the option to cancel if *right now* it's definitely not going to be ready. They said it's "in process" the same way it was 'in process" before and after the delay.

Not really mad, but it's been tying up my credit in the meantime and I would've just bought a different prebuilt during the wait. The dang desktop is still availble for purchase, how long are new orders going to take then? Dang frig. 

New Member
Posts: 6
Registered: ‎01-01-2018

Re: Ibuypower delays

Did OP get their computer?