12-12-2017 06:26 AM
12-13-2017 09:16 AM
Now the order shows a note about a shipping delay. "If we cannot compete your order by 12/27/2017, we will let you know and cancel the order."
Spoke to customer service yesterday and the woman admitted that they sold more computers than they actually have in stock or that ibuypower can supply them, and that this happens frequently. While I commend her honesty, I think that this is a very shady practice by Best Buy.
12-13-2017 04:39 PM
I also ordered it on the same day you did. Called support on the 11th....and got email bout the delay and possible cancelation the next day. I understand delays.....But this is the pc i ordered and the possibility of simply just canceling the order on the 27th is unacceptable. And the leaving us in the dark about if we are even getting it for over a month is just terrible business. I just sent another email to IBUYPOWER to see if maybe they could provide any better information/explanation.
12-14-2017 01:27 AM
12-14-2017 12:31 PM
Same issue. Ordered on November 25th. Originally had a ship date of December 12th and now its saying December 27th with a possibility of a cancellation if it cant be fulfilled. This is infuriating there were so many other black friday / cyber monday gaming PC deals but as soon as i purchased this one i thought my search was over. That would be completely unacceptable if Best Buy doesnt 1) ship the product (its honestly the least they can do since i purchased it already) 2) they dont offer me an equivalent PC for the same price.
I understand its the holidays and i understand supply constraints. But something has to be done to make this right.
12-14-2017 04:48 PM