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Posts: 1
Registered: ‎08-26-2019

I would like a refund and to file a formal compliant.

I ordered an item back on August 2, 2019. The item arrived August 8th. However, it was the wrong item, so I requested to return the item. Best Buy sent me a label to ship the product back. I shipped it out, and it was received at their facility on August 14th, 2019. 


It is not August 26, 2019, and I have yet to receive my refund. I've spoken to several customer support team members in regards to this issue. At first, the answers I received ranged from "you will receive your refund within 24-48 hours" or "by the end of business day today." Now, I keep getting the run around that my item is non-refundable and it will be shipped back to me. I've yet to receive my refund or the item, and it has been two weeks, and I have received no updated information. The customer service department has been giving me the run around in the matter. I demand answers as well as a place to file a formal complaint against customer care support. 


If someone from Best Buy Customer Support sees this, I have all the emails and transcripts that can provide all information and evidence need to show that I am being misled and misinformed by the customer support team members I've spoken to up till this point. 


Can anyone help me out? 


Posts: 4,894
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Registered: ‎08-21-2017

Re: I would like a refund and to file a formal compliant.

Hi there, MatthewJosephHaubenstein,


Thank you for taking the time to visit our community forums and writing to us about this return. I can certainly understand how important it is to receive a refund as quickly as possible. I would be happy to take a closer look in to this to see what's happening as well as get your feedback to the right place. I will need a few more details so I can research this. Can you please send me a private message with your:


Full name

Email address

Phone number

Case numbers (if available)


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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