10-19-2019 05:01 AM
I purchased a preorder computer on Wednesday. Today, Sunday, I wanted to add on the Geek Squad warranty and because I did this, I was over my credit limit. I got a message saying that there was an issue with my payment. I went back and canceled just the extra warranty. On my Best buy credit card, it still has the computer as a charge but on BestBuy.com it still lists that there was a problem with my payment method and to update within 24 hours. I cannot use my Best Buy Credit Card as a payment method again because it has the computer as a purchase. Will I still receive a computer?
10-20-2019 05:48 PM
Hi there, root5344,
Thanks for taking the time to connect with us on our forums about this! I know that payment issues can cause some confusion, especially as it can take times for authorizations or charges to reflect with your financial institution.
While our forums team would love to assist with this, alas, we cannot. For security purposes we aren't able to update payment information via our forums. Instead, you would want to give our excellent Customer Care a call at (888) BEST BUY or (888) 237-8289.
If you need assistance with anything not relating to updated payment info, please send us a Private Message with additional details via the blue button in my signature!