06-23-2020 02:01 PM
07-01-2020 05:52 PM
Hello, olivia2, and welcome to our online community!
Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.
I hate to hear you didn't end up getting your pre-ordered special edition, but I hope you're enjoying the standard edition of the game. I can understand wondering why your pre-order charge would still be on your account, and I'm curious if you've seen this drop off your statement yet?
If not, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.
Happy to help,