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Posts: 1
Registered: ‎06-23-2020

I was charged for an order that I canceled?

I preordered a special edition of a game a month ago then I found out that I wouldn’t be able to pick it up for a week after it was released, even though I was told it would be there on release day. Anyway, I canceled my pre-order when I found this out, then went to the store to buy the standard edition. However, I just checked today, and I was charged for that initial price of the special edition. The game isn’t coming up on my order page on Best Buy, so I did cancel it. Why did I get charged? Will I get refunded?
Posts: 1,592
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Registered: ‎11-23-2018

Re: I was charged for an order that I canceled?

Hello, olivia2, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.


I hate to hear you didn't end up getting your pre-ordered special edition, but I hope you're enjoying the standard edition of the game. I can understand wondering why your pre-order charge would still be on your account, and I'm curious if you've seen this drop off your statement yet?


If not, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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