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Posts: 1
Registered: ‎04-21-2022

I want my invoice: my purchase has desappeared

[ Edited ]

I have bought a Macbook air (We've received your order #{removed per forum guidelines} ) which does not appear in my past purchases in the best buy platform.



My macbook is with malfunction and I need a repair: I NEED A RECEIPT, any proof it is mine and I can't have one.


1. Plase, fix the platform, I want the details there.

2. Please send me my receipt.

Posts: 3,352
Topics: 40
Kudos: 118
Solutions: 177
Registered: ‎10-19-2017

Re: I want my invoice: my purchase has desappeared

Hello, ernestoferreira,


Welcome to the forums!


I appreciate you taking the time to write us and choosing us for your purchase. Personally, I can't keep track of a receipt for more than five minutes myself, and I am more than happy to help you take a look to see if I can track down your receipt.


Although, we are not able to provide receipt copies for online orders, I can help you get all the information you need to find it under our guest order lookup. I am going to need some more information about your purchase so I can research it. Will you please send me a private message by clicking on the blue button next to my signature with the following details?


Your full name
Your e-mail address 
The full amount of the purchase
The billing and shipping addresses


I look forward to your response so I can continue to search for this receipt.



Deysha|Social Media Specialist | Best Buy® Corporate
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