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New Member
Posts: 5
Registered: ‎04-19-2021
Accepted Solution

I returned the item i they said they won't give my money back.

After return the item in the store they said they can't give me my money back because it was the original item not the reshiped one. But i didn't even get the reshiped one yet and it was lost i didn't even know when the hell it will come.

After come home and check the order status online the item was returned but it show the reshipped one was returned not the original one, i returned the original one for god sake. Now i can't even check when the reshiped one anymore wth.
They screw up my order and now i don't even know when will the reshiped one come so i can returned it for get my money back. 

The item was 530$ alot of money for me, this is the first time Bestbuy dissapointed me.

Valued Contributor
Posts: 2,355
Registered: ‎02-07-2011

Re: I returned the item i they said they won't give my money back.

I'm confused...

Why did they reship the item?

They won't let you return 'the original' if they shipped you a second for free..
New Member
Posts: 5
Registered: ‎04-19-2021

Re: I returned the item i they said they won't give my money back.

Because the original one didn't come at the schedule date so i contact a bestbuy agent and they give me option to refund or ship the replacement for me. Now i regret it i should choose the refund if i know this happened.
Valued Contributor
Posts: 2,355
Registered: ‎02-07-2011

Re: I returned the item i they said they won't give my money back.

If it shows they shipped you 2 items, and you only paid for 1 item (even if the second isn't there yet) they will not refund you for an item that you didn't pay for. They will assume your trying to scam them. Especially if your returning the original item you said you didn't get....
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New Member
Posts: 5
Registered: ‎04-19-2021

Re: I returned the item i they said they won't give my money back.

I did paid for the original the reship one is the one that they didn't charge me. Also the original package was lost during transit that why the agent reship a new one for me. And some how it come to my home.
The reship one was not arrive on the schedule date and i can't even track it anymore because after returned the original one they changed status of the reship one to returned.
Posts: 4,805
Topics: 50
Kudos: 491
Solutions: 293
Registered: ‎11-29-2016

Re: I returned the item i they said they won't give my money back.

Good morning, ryulion,

 

Welcome back to our forums.  It’s disappointing to hear there seems to be an issue with the order you recently returned to us, and I can certainly understand your frustration up to this point.  It sounds like there may have been more than one item shipped to you for this order, so I’d like to take a closer look and offer any clarification I can.

 

I see you’ve sent me a private message regarding this order, and I’ll be replying to your message momentarily.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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