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New Member
Posts: 2
Registered: ‎07-30-2019

I received a totally different order from what I bought at the online store.

 

I bought two 4k blu ray steelbooks and got an old Nokia phone.

 

I made the return request with the label print generated on the store website, but the mail did not accept.

And now I can no longer generate the label, because it seems that the deadline has expired.

 

How should I proceed?

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Posts: 1,362
Topics: 17
Kudos: 113
Solutions: 82
Registered: ‎10-03-2017

Re: I received a totally different order from what I bought at the online store.

Hello, mininous,

 

I have to be honest with you, I have heard of some pretty interesting mix-ups, but I think this one is the one that takes the cake. Nonetheless, let me go ahead and take a look at the order and see what may have happened and if I can help in any way. To get started, simply shoot us over a private message with your full name, email address, phone number, and the order information. We'll give it a look from there!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-30-2019

Re: I received a totally different order from what I bought at the online store.


I just sent a private message.

Thank you.
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Posts: 1,362
Topics: 17
Kudos: 113
Solutions: 82
Registered: ‎10-03-2017

Re: I received a totally different order from what I bought at the online store.

Hello, mininous,

 

Thanks! I am in receipt of your private message and will be with you shortly. I appreciate your patience!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!