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Posts: 1
Registered: ‎03-22-2019

I purchased a digital copy and its not in my library

I recently purchased a digital copy a few days ago and its not in my digital library and there is nowhere to put the verification code or a link in that email. Not only that there is no easy way to figure this out without creating a separte account just to post up here. I'm leaving tomorrow and I wanted that digital copy. Where is it?

Posts: 3,019
Topics: 23
Kudos: 286
Solutions: 180
Registered: ‎11-29-2016

Re: I purchased a digital copy and its not in my library

Good afternoon, michaelparisher,


Welcome to our forums!  I’ve been going digital with a lot of my movie and video game purchases lately, as it’s a great way to not only save storage space in my home, but make sure my movies are with me wherever I go.  I’m sorry to hear you’ve been having trouble accessing your recent digital purchase, but I’ll be happy to see what we can do to resolve the issue. 


If you haven’t done so yet, I’d recommend checking out our How It Works: Digital Downloads article, as it offers a step-by-step process to access your digital library, and download your recent digital purchase.  If after following these steps you’re still not seeing your purchase, please send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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