04-30-2020 12:19 PM
Good afternoon, LeonZhou,
Welcome to our forums! Terribly sorry for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog over the past few days, and it’s taking us a bit longer to reply to our customers than usual. I’m sorry to hear your order was somehow shipped to the incorrect address, but I’ll be happy to take a closer look and offer any additional assistance I can.
I see you’ve sent a colleague of mine a private message with some more information, and I’ll be replying to your message momentarily. To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,