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Regular Member
Posts: 35
Registered: ‎02-16-2017

I ordered a Sony Floorstanding Speaker and instead received a MSI Optix G27C5 27" LED Monitor

[ Edited ]

Hello, today I received several Sony speakers for my home theater project, from a couple of Best Buy orders. However, one of the speakers, which was supposed to be a Sony Core Series Dual 5 3Way Floorstanding Speaker, was instead a MSI Optix G27C5 27" LED Monitor. The order number that had this speaker and a second speaker of the same kind, was {removed per forum guidelines}. Both speakers were shipped seperately, and this incorrect item (instead of the speaker) has the tracking number from UPS of {removed per forum guidelines}. This shipping label was attached directly to the monitor's retail box, like how the other speakers I have recently ordered were. I went through the Return/Support Options for this wrong item, and recevied a shipping label to print and ship it back, but I am confused on exactly how this process will work. Included with the shipping label is a Return Form that has listed the real speaker item instead of this monitor, as follows:


SKU# 5926456   Model # SSCS3   Product Description: Sony Core Series Dual 5 3Way Floorstanding Speaker Each Black   Quantity: 1   Return Code: 03 (Wrong item shipped)


Since the item I am returning is this monitor, and the return form is listing the speaker instead, am I to assume that this is how an incorrect item being returned is supposed to be? Will I be receiving the correct item, the Sony Core Series Dual 5 3Way Floorstanding Speaker, when the MSI Optix G27C5 27" LED Monitor is returned? If not I would like to know asap, as this speaker is currently on sale for $99 versus the usual $199 price, if I need to instead repurchase the speaker in a different order.


A Google Drive folder that contains some photos of this wrong item along with the correct speakers from my order and a few other orders, as well as the tracking information from UPS, can be seen here:{removed per forum guidelines}


Thank you for any help in understanding how this return/exchange process will work, and if I am going about this correctly or need to instead return this monitor for the speaker at a store instead of mail.


Bradley {removed per forum guidelines}

Regular Member
Posts: 35
Registered: ‎02-16-2017

Re: I ordered a Sony Floorstanding Speaker and instead received a MSI Optix G27C5 27" LED Monit

So I guess Bill from Best Buy has time to moderate out my order and tracking numbers, but not enough time to simply answer my question as to whether or not I'm correctly going about returning an item that Best Buy incorrectly sent to me in exchange of the actual item I paid for? Ok.... 

Posts: 956
Topics: 55
Kudos: 108
Solutions: 50
Registered: ‎07-23-2018

Re: I ordered a Sony Floorstanding Speaker and instead received a MSI Optix G27C5 27" LED Monit

Hello, Bradley,


It is nice to hear from you again, although I wish we were learning of a positive experience. Thank you for your patience as we got to your post.


As you’re likely aware, we take customer privacy very seriously. As such, part of our responsibilities include moderating public posts, to ensure personal information is not visible to anyone who may be viewing our public page. For your security, please be sure to avoid posting personal or private information, including order or tracking numbers. This is all listed under the Forums Guidelines. You’re always welcomed to send those details in a Private Message, which is a secure method. Thank you for your cooperation and understanding.


Regarding your order, it would be surprising to receive an incorrect item. This is not a typical occurrence, however we’re happy to offer any support we’re able. Sending the item back would be the first step, and it sounds like you’ve taken the steps to print a return shipping label, with the correct reason selected for the return. We appreciate you taking the initiative to get things started.


If you would not mind sending a Private Message, we will do all we can to help, going forward. In your message, please be sure to include your full name, email address, and telephone number. Once received, our team will be permitted access to the order history, and we can determine what might be possible.



Sarah|Social Media Specialist | Best Buy® Corporate
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