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Posts: 1
Registered: ‎05-21-2021

I never received my laptop and I'm not being helped

Asus Laptop Was Never Delivered. I Contacted Best Buy Multiple Times Regarding This And Each Time I Was Informed A Refund Was Issued And Is Processing. They Said It Would Take Up To 15 Business Days But It's Well Past That. I Have Chat Transcripts Where They Confirm The Refund Was Issued But I Never Got It.


It has been two months. The deliverer was OnTrac and they state they investigated the issue. I've ordered over ten thousand dollars worth of items from Best Buy and this is the only time an item was not delivered and I'm not being helped whatsoever. 

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: I never received my laptop and I'm not being helped

Hello, Karl214!


Thank you for joining our online community and posting for support with your refund. I notice you also messaged one of our specialists about this issue, and I'll be following up in response through private message. You'll be able to read my message from your inbox by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Happy to help,


Allison|Social Media Specialist | Best Buy® Corporate
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