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New Member
Posts: 2
Registered: ‎01-24-2019

I need to file a complaint about something that hasn't been resolved in over a year.

I've been trying to resolve this issue of mine about an order that keeps trying to authorize itself on my Bank of America Credit Card for more than over a year now. The order has been processed, I've already received the item, and I've already paid for it. Someone from the IT or Programming department ended up putting the system in a loop to continuously keep trying to authorize an unauthorized payment. I called in several times via chat support and the phone service (about 5-7 times already), got case numbers (which I don't remember anymore, but I'm sure you can do some sort of search on my account or phone number to find them), and nothing has been resolved. It's been "esclated" to the manager several times and also to the "emergency case resolution management team" over and over again. They told me to wait for an email within 48 hours but I never get that email. I keep telling the users that the transaction keeps attempting it's authorization on my card and after a week, it closes it out and attempt a whole new transaction, so there's always a new date for when the transaction is tried every single week. This needs to be resolved immediately.

 

I also updated my Credit Card by accident for the order and I wish I hadn't done that because it probably would've stopped charging my card at that point (I didn't think too much about it because I thought I just needed to update my credit card in general). Can you try to resolve this and also remove my existing credit card from the Order number so that it doesn't keep trying the most recent card that I have now? I can PM the order number.

Posts: 1,724
Topics: 45
Kudos: 228
Solutions: 85
Registered: ‎10-19-2017

Re: I need to file a complaint about something that hasn't been resolved in over a year.

Hi there, MichaelPhan,

 

Welcome to the Best Buy forum! It certainly wouldn’t be ideal to have unexpected issues with authorizations on your credit card from an order that has previously been fulfilled. That doesn’t sound like a typical situation at all since authorizations should only happen to see if funds are available and then once an order moves on to fulfillment the card should be charged for the order.

 

Though I understand that you’ve said you have previous cases for this situation, I would like to ask you a few clarifying questions and also gather some more details from you so I can look into this situation. To that end, I’ll be sending you a private message shortly. You should be able to see your private messages by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-24-2019

Re: I need to file a complaint about something that hasn't been resolved in over a year.

Hi Kayla,


It is not letting me send or reply to your private message. It's saying that I have already sent the maximum number of private messages when I've sent none and only created my account today.

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Posts: 1,724
Topics: 45
Kudos: 228
Solutions: 85
Registered: ‎10-19-2017

Re: I need to file a complaint about something that hasn't been resolved in over a year.

Hi there, MichaelPhan,

 

Thanks for letting me know you are running into that problem. Typically, that issue can be resolved by clearing your cache and cookies. For some tips on how to clear your cache in the more common browsers, see the link here. Let me know if this works!

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!