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New Member
Posts: 4
Registered: ‎09-03-2020

I need my refund now!!!

bestbuy is the worse place to buy anything from ! I bought a apple tablet on 26th and promised that it will be delivered on Friday cause I'm home and I can sign for the tablet when they ship it !!! But noooo they delivered it 2 days before the date that I requested and on top of all of that the UPS dropped the tablet according to him infant of my door WITHOUT SIGNING FOR IT !!!!!!! IM MAD AND FUSTRATED . CALLED THE UPS AND THEY TOLD ME THAT I CAN DO CLAIM THE SENDER IS THE ONE WHO DO CLAIM .called bestbuy since the 26th for my refund or replacement since it not my fault that they lost the tablet ! I NEED MY MONEY NOW .THEY ARE GIVING ME THE RUN AROUND TELL ME SO MANY THINGS .NO ANSWER .PLEASE HELP !AND THE WORSE IS THAT I'M TRAVELING ON THURSDAY. I NEED MY MONEY AT THIS POINT . THEN TELL ME THEY STILL INVASTGATING AND THE MONEY IS ALOT NOT A SMALL AMOUNT THATS NOT MY PROBLEM . WHEN I WAS BUYING IT I DID NOT SAY ITS ALOT . YOU TOOK IT OUT OF MY BANK IN FULL PAYMENT. I NEED MY MONEY I'M DONE DEALING WITH THIS AND I'M FUSTRATED .
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Recognized Member
Posts: 138
Registered: ‎07-16-2014

Re: I need my refund now!!!

@firinedition84 

 

I'm sorry, but they have to investigate the claim. I don't know what it involves, but it takes some time. They don't just refund the money (and not a small sum sounds like) as soon as a customer says there was no package at the door.

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New Member
Posts: 4
Registered: ‎09-03-2020

Re: I need my refund now!!!

Yeah sure . But the investigation dont take 14 days!!! I mean I did not choose the shipping company nor the shipping company did there job to sign the delivery they just drop it off and yes its alot money! That's there job to do not mine! Its not fair for me to wait just because the shipping company that bestbuy choose make a BIG MISTAKE BY DROPPING IT OFF WHEN IT'S A LOT MONEY! WHEN I bought the order I did not take 14 days for best buy to get paid ! I paid it same day ! And also again not my fault . And the thing that really make me mad more is the customer service answers. Everyone that I talked to every single day is a different answer everytime I call them ! I need my money its not fair that its taking that long for a mistake that is not my fault ! Please help 🙏
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Posts: 503
Topics: 38
Kudos: 70
Solutions: 23
Registered: ‎07-23-2018

Re: I need my refund now!!!

Hi there, firinedition84.

 

Welcome to the Best Buy Forums. It is always nice to hear from our customers, although I wish we were learning of a more positive experience. New electronics should be something to look forward to, and we appreciate you choosing Best Buy for this investment. Often, an early delivery would be exciting, however if you have not been able to locate the package, it stands to reason you would be seeking support. I’m glad you’ve reached out, as we’d want to do all we can to offer our assistance.

 

Based on what you’ve mentioned, it seems this may already be under investigation. If you would like our team to review this for you, please send a Private Message. Be sure to include your full name, email address, and telephone number. The order number would also be helpful, if immediately available.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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