09-04-2020 09:03 PM
09-04-2020 10:48 PM
I'm sorry, but they have to investigate the claim. I don't know what it involves, but it takes some time. They don't just refund the money (and not a small sum sounds like) as soon as a customer says there was no package at the door.
09-05-2020 01:37 AM
09-10-2020 02:13 PM
Hi there, firinedition84.
Welcome to the Best Buy Forums. It is always nice to hear from our customers, although I wish we were learning of a more positive experience. New electronics should be something to look forward to, and we appreciate you choosing Best Buy for this investment. Often, an early delivery would be exciting, however if you have not been able to locate the package, it stands to reason you would be seeking support. I’m glad you’ve reached out, as we’d want to do all we can to offer our assistance.
Based on what you’ve mentioned, it seems this may already be under investigation. If you would like our team to review this for you, please send a Private Message. Be sure to include your full name, email address, and telephone number. The order number would also be helpful, if immediately available.