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Registered: ‎03-30-2020
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I made a purchase online for store pickup and someone else picked up my order!

[ Edited ]

I made a purchase on Wednesday. I wasn't in a big hurry to go to the store and pickup up the item, I wanted to wait until I had time. I received an email on Friday while I was at work that my order had been picked up. I was working from home and hadn't left at all that day! How could someone else pick up my item? How do I handle this?

 

My order Number is {removed per forum guidelines} 

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Registered: ‎01-03-2013

Re: I made a purchase online for store pickup and someone else picked up my order!

Hi there, Eviscerata, 

 

Welcome to the forum, and thank you for connecting with us regarding your Curbside Pickup order. I know despite the current climate a lot of us still have a busy schedule, so visiting the store right away isn't always possible, nor necessary. I can imagine your surprise and confusion when you received an email that it had been picked up though, especially if you hadn't visited the store yet. I would be delighted to take a closer look at this to see what may have occurred, and what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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