04-29-2019 03:29 PM
Hello there, HALAJHAM,
Welcome to our Best Buy Forum community! As someone who counts down the days until my package arrives, I can imagine how confused and disappointed you felt when your order was nowhere to be found. That is not the experience we intended when you made your purchase with us, so I'm glad you came to us for help.
I see you sent us a private message with more details. Since we want to keep your order details private, I'll respond to you there so we can move forward. You should be able to view my private message by clicking on the envelope icon on the right-hand corner of the screen. Looking forward to talking to you there!