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New Member
Posts: 4
Registered: ‎03-29-2014

I have cancelled my preorder and it hasn’t been refunded back

I canceled one of my orders and on the purchase history it keeps saying cancellation peniding and I can’t do anything. I would like to know if there is a hold up or if something is wrong.
New Member
Posts: 4
Registered: ‎03-29-2014

Re: I have cancelled my preorder and it hasn’t been refunded back

Anything?
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Posts: 5,988
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Registered: ‎12-23-2016

Re: I have cancelled my preorder and it hasn’t been refunded back

Hi Hipcat93,

 

Welcome back to the forums. I’m sorry it has taken so long to get back to you on this. We’ve been busier than usual lately and it’s taking longer than we’d like to reply to everyone.

 

Every once in a while a cancelation won’t go through quite as expected due to a technical hiccough. I hope that by now you’ve been able to reach out to us to get this resolved. If not, and if the products have already shipped to you, you can still return them under our Return & Exchange Promise either in one of our stores or online.

If the order is still pending and hasn’t canceled yet please reach out to me with a private message by using the link in my signature below this post. Please include the order number, and a list of the items you are looking to cancel.
 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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