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New Member
Posts: 4
Registered: ‎01-11-2019

I have been waiting 15 days for a price match refund!

Starting to get a little annoyed at BestBuy's customer service. Kind of lame I cant email directly but oh well. On Dec 28th I bought 2 graphics cards after confirming with support chat that my price match is all set. Its been 2 weeks and I havent seen anything in my debit card account... I just got off the phone with yet another unhelpful customer support person. This is the 3rd time I have called and I have used the support chat 2, maybe 3 times. With records of all of it. No one can seem to tell me when I will be seeing my refund... Can anyone help??

Posts: 1,519
Topics: 28
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Solutions: 75
Registered: ‎10-19-2017

Re: I have been waiting 15 days for a price match refund!

Good afternoon, mixin_gas,

 

Welcome to the Best Buy forum, though I wish it could be under better circumstances. The Price Match Guarantee is a great way to ensure you’re getting a great deal on your Best Buy purchases. While it should be a pretty simple and streamlined process, it can take some time to see any returned funds on the original form of payment. I will be more than happy to see if I can get some clarify on this request for you.

 

For me to do that, can you please send me some additional details? I’ll need your full name, phone number, email address, and the order number you’re seeking the match on. To keep your information secure, please send it in a private message. That option should be available in my signature below when you are signed into your forum account. I look forward to hearing back from you!

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-11-2019

Re: I have been waiting 15 days for a price match refund!

Thank you for your response Kayla. I look forward to hearing back from you. 

New Member
Posts: 4
Registered: ‎01-11-2019

Re: I have been waiting 15 days for a price match refund!

Kayla - any update on my issue? I still have not heard from you.
Posts: 1,519
Topics: 28
Kudos: 186
Solutions: 75
Registered: ‎10-19-2017

Re: I have been waiting 15 days for a price match refund!

[ Edited ]

Hi there, mixin_gas,

 

Sorry for the delay in my reply! Thank you for taking the time to send over your information. I’m currently taking a closer look into this situation. While I understand waiting is not ideal, I truly appreciate your patience while I’m reviewing previous cases and checking other details. This may take a bit of time but I will be sure to send you a private message to let you know as soon as I have more information for you.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎01-11-2019

Re: I have been waiting 15 days for a price match refund!

Okay, that sounds good to me!! Thank you very much.