04-19-2019 05:20 PM
I accidentally ordered something earlier this week, and was unable to cancel online. I was also told that I would have th pay for the return shipping.
I got the item today, and went to my account to start the return process, but I don't see any "Return Options" button. The order still says it's "Shipped" even though I got it today.
04-19-2019 06:03 PM
Hi there, na0728,
Thank you for visiting us again here on our forums. As a serial procrastinator I know the added stress of a deadline is never a good time, especially if you're trying to receive a refund. It can sometimes take up to 24 hours for a shipping status to update in our system but I would be glad to take a deeper look in to this for you. Can you please send me with a private message with a bit more information? I'll need to verify your:
I look forward to hearing back from you so I can check on this for you.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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