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New Member
Posts: 3
Registered: ‎11-08-2017

I didn't receive my package

Hey!
I didn't receive my package yet and I recieved an email last Friday saying that it was relieved,but it didn't. I'm really frustrated and anxious about it. Can anyone help me,please?
New Member
Posts: 3
Registered: ‎11-08-2017

Re: I didn't receive my package

Delivered* not relieved
New Member
Posts: 3
Registered: ‎11-08-2017

Urgent - Delivery not recieved

To whom it may concern,

My name is Lorenna, I am a Brazilian costumer. I don't really like buying stuff in the web, specially electronic apparel. However, I had an emergency and I just had money to buy online 2 Apple Earpods. I spent 3 days apprehensive because I did not know if I could trust or not in your website where I bought my EarPods. And then, you sent me a message saying that my package was delivered on Friday. But it was not true. It did not arrived. Where is my package? Another problem is that I will leave the country on Friday and I bought the items to deliver in my friend's address as she is studying here.How can you solve my problem?
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Posts: 3,155
Topics: 23
Kudos: 331
Solutions: 186
Registered: ‎11-29-2016

Re: I didn't receive my package

Good morning, Gabriella09,

 

Welcome to our forums!  I know all too well how disappointing it can be when your tracking number indicates your order was delivered, only to find your mailbox without the items you were hoping for.  It’s never a fun experience to go through, but I’m glad you’ve contacted us through our forums for assistance, and I’ll be happy to assist you further.

 

We try to keep sensitive information, like order numbers, out of public view to protect your privacy, so I’d like to discuss your order with you further via private message.  You should see my message shortly, which you can view by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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