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Posts: 1
Registered: ‎03-12-2018

I did not receive an Order Confirmation



I pre ordered the Justice League Steelbook online but I did not receive an email confirmation.  I checked out as a guest so I wasn't sure if this would affect it.  My account has been charged so I am not sure what to do.

Posts: 2,566
Topics: 17
Kudos: 258
Solutions: 136
Registered: ‎11-29-2016

Re: I did not receive an Order Confirmation

Good morning, schenck2,


Welcome to our forums!  There’s a lot of useful information contained within our order confirmation emails, so I don’t blame you for wanting to make sure your order was processed successfully.  I’ll be happy to help locate the order in question, and hopefully get you the information you’re looking for!


In order to locate your purchase, I’ll need some additional information from you.  If you could send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough information for me to get you the information you’re looking for.  To send me this information privately, make sure you’re using the blue “Private Message” button in my signature.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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