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Posts: 1
Registered: ‎04-01-2020

I'd to return the camera ASAP

[ Edited ]

Hi there, 

On 11/29/2019 I've placed this order - 

Order Number:

{Removed per forum guidelines}


But I haven't opened the box at all. I have not taken out of the package even. 
I was planning to do Youtube videos, but circumstances have been changed related to my family, and I have to travel to Australia ASAP. 


Please, can you make an exemption and return this camera. As I said, it's new - the same way you delivered sitting at home till now. 

Thanks in advance. 

Btw, why do your customer support members NEVER reply to the phone calls? And the online chat is not available! 
What a terrible support. 


Posts: 5,524
Topics: 181
Kudos: 501
Solutions: 259
Registered: ‎08-21-2017

Re: I'd to return the camera ASAP

Hello, Tigran,


Thank you for taking the time to visit our community forums. I'm sorry to hear that you'v been having trouble getting in touch with us over the phone. We are working as quickly as we can to respond to customers no matter how they contact us. I would be glad to give you some more information about our Return & Exchange Promise. We offer a 15-day return or exchange period for most of the products we sell.


Because so much time has passed, we will be unable to process a return as requested. I understand that this isn't the desired outcome to this situation and I apologize that we are unable to further assist you. Please let me know if you have more questions, I'm happy to help as much as I can.


AndrewB|Social Media Specialist | Best Buy® Corporate
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