10-25-2020 05:47 PM
I can't purchase anything online but I can buy in-store as long as the product is available in-store. It automatically gets cancelled after a few minutes whatever I purchase online. I called customer support multiple times and used chat support but they are unable to help. They keep transferring me to different departments and obvious they dont know what to do!. I called the bank and they said the issue is not on their end because I am able to use the card for gas and groceries. I used Betbuy Card to earn points and now the points are worthless co'z I can't buy anything online! It is REALLY FRUSTATING!. Now I am trying to buy a mirrorless camera and it is only available online. Please HELP AND GET THIS FIXED!
10-31-2020 01:13 PM
Welcome to our Best Buy forum community! While I wish your reason for reaching out to us was a happier one, I'm glad you brought this to our attention. Having orders cancel is never fun, but I can imagine it's even less ideal when you're not sure why they are cancelling. That would bother me as well!
Having a My Best Buy Credit Card is meant to be a source of joy; I can understand how it wouldn't feel like that though if you can only use it the card in store, but not for online purchases. Our goal is to provide the best shopping experience possible, which we know means having it be as convenient as we can for customers to get the products they need where it works for them. While I'm sad that hasn't been your experience so far, I look forward to trying to turn your time with us around!
I know I'm not a fan of explaining my situation over and over again, only to not receive help. I know that's not how you want to spend your time either! However, you've reached out to the right place, as I know I have the tools needed to look into this. Can you use the "Private Message" option in my signature below to send over your full name, phone number, and email?
11-04-2020 11:06 AM
I have already messaged in private and provided my details. Kindly fix this issue and look at all my online purchase. All of them were cancelled.
11-04-2020 04:47 PM
We have received your private message, and I just sent my response. Please look to your inbox for further assistance!
Happy to help,