Hi, kellyshaye715,
Welcome to our Best Buy forum community! While I wish your reason for reaching out to us was a happier one, I'm glad you brought this to our attention. Having orders cancel is never fun, but I can imagine it's even less ideal when you're not sure why they are cancelling. That would bother me as well!
Having a My Best Buy Credit Card is meant to be a source of joy; I can understand how it wouldn't feel like that though if you can only use it the card in store, but not for online purchases. Our goal is to provide the best shopping experience possible, which we know means having it be as convenient as we can for customers to get the products they need where it works for them. While I'm sad that hasn't been your experience so far, I look forward to trying to turn your time with us around!
I know I'm not a fan of explaining my situation over and over again, only to not receive help. I know that's not how you want to spend your time either! However, you've reached out to the right place, as I know I have the tools needed to look into this. Can you use the "Private Message" option in my signature below to send over your full name, phone number, and email?
Cheers,
 | Elle|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
Allison-BBY
Hey, kellyshaye715,
We have received your private message, and I just sent my response. Please look to your inbox for further assistance!
Happy to help,
| Allison|Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support | | |
