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Posts: 2
Registered: ‎08-02-2022
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I can't print a receipt and get rewards points for any of my past purchases

I recently purchased 2 monitors. I need a copy of the receipt to register my monitors on the manufacturers website. I am a MY BEST BUY rewsrds member and the information on the help screens say I should see a 'print receipt' on the top right of the screen while viewing the order. Whether I use the mobile app or, I don't get a 'print receipt' for any of my past purchases. I chatted with 4 agents in a span of 24 minutes. All of the provided me links for one of my purchases and they said I should see the 'print receipt' option. None of their links worked as far as being able to print a receipt. I called the 888 customer support number twice and the automated voice said the wait time is less than 3 minutes. During both of those calls, I waited for more than 20 minutes and then hung up. Another issue is my BEST BUY rewards is linked to my online account but I never got rewards points for the past 4 or 5 purchases totaling more than $3000. What is going on? Customer support sucks and the online/rewards system is not working right. I need receipts and reward pounts. Is that too much to ask? Is there any other way I can get someone from BB to solve my issues?
Posts: 245
Topics: 13
Kudos: 39
Solutions: 20
Registered: ‎11-08-2021

Re: I can't print a receipt and get rewards points for any of my past purchases

Hello, l3m.


Thank you for joining us here on the Community Forums! I understand how important it is to have those receipts in order to be able to register your monitors. I can relate to the frustrations that come along when a website just doesn't seem to want to do what you need it to do. I'm sure having difficulties with getting the help you need is not the ideal situation either.


I love being able to get points that can be used to save money on other purchases, so I understand how important this is to get resolved. Therefore, I would be more than happy to take a look at those purchases for you.


To get started, please use the blue button that is located to the right of my signature to send me a Private Message. In that Private Message, please include your full name, phone number, and email. If you have any order numbers or transaction information, please include that as well. Thanks!



April|Social Media Specialist | Best Buy® Corporate
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