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Posts: 1
Registered: ‎11-23-2021

I can't order from my cart no matter what I do

Hi. I've been trying to buy the Dell G15 laptop and SanDisk 1TB SSD for a long time now and I have been thwarted at every turn. Here's how it has gone in order,

 

First, I tried purchasing the items through PayPal. I made a mistake in doing so, as I accidentally paid for the items in full, so I immediately cancelled my order.

 

Second, I retried using PayPal, making sure to use the Pay in 4 option. I tried this twice but both times the order did not process.

 

Finally, I decided to apply for a lease through Progressive Leasing and I made it all the way to the point of getting my order confirmed. However, my order was immediately cancelled due to "exceeding the orderable quantity limits" despite me only ordering one of each item and neither of my other orders going through. I tried again only for Progressive Leasing to approve me for ~$1,000 less than they did the first time, likely because the lease cancellation hasn't been reflected on their end.

 

I'd like to be able to make this purchase while the Black Friday deals are still in effect, but this process is frustrating and uncooperative.

Posts: 11,495
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Registered: ‎09-29-2008

Re: I can't order from my cart no matter what I do

Hey, jhillery999,

 

That sounds like an experience I might have had when trying to purchase something I really want that I can finally afford. This does sound like a concerning experience with us. My guess, without looking at these orders, is you just tried purchasing the same item too many times in a row with multiple forms of payment. I'm guessing your account got flagged. I would love to look into this for you. Can you send me a private message with your name, phone number, email address, and any order numbers? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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