BestBuy.com

[aime22]

I can't log in to my bestbuy account for 5 days.

every time when I log in , it showed "something went wrong, please try again"

even reset passwords, it still showed the same words.

today, I accidentally found I can log in through bestbuy app, it means my password is correct.

so I cleared the chace and cookies, but still failed. I tried chrome, Firefox and Microsoft edge, failed again.

who can help to resolve this issue?

Thanks!

[JEzra-BBY]

Hello, Aime22, 

Thank you for taking the time out of your day to contact us on our Forums. We always strive to provide the best customer service possible. Everything online requires a password now I know I have so many passwords it’s hard to keep up so I can understand how you might be feeling. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, email address? To send me a private message simply click on the message button in my signature. 

Thanks, 

[sixthday]

This sh****ing issue has been existed for at least more than 3 years I can say. BestBuy technical support never understand the issue and can suggest nothing but useless adivces like clear cookies, caches.

I guess if you login using your phone's brower then everythin is good. This issue only happens when you use a PC brower. 

[aime22]

Thanks for your reply. The problem never resolved.
I only can log in when I use bestbuy APP.