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New Member
Posts: 5
Registered: ‎04-19-2019

I can't get my orders out of the BB warehouse despite next day delivery - help please!

I have two orders which are stuck in the Bolingbrook, IL warehouse.  I ordered with next day delivery, and now, two days in a row, despite being packed up and ready to go, with FEDEX tracking numbers, they have not been handed over to FEDEX.

 

I contected customer service via chat and phone several times, and they keep telling me, don't worry, be happy, and the packages will be delivered on time.  I guess Best Buy has a "Star Trek" transporter......or FEDEX greatly exceeds the speed limit ont he highway.

 

I am getting no where on this, Best Buy has charged my card since they consider these orders shipped, and I have no product.  I have  been ELITE cutomer for many many years, and still this shameful customer service.

 

Please help!!!

 

 

Posts: 65
Topics: 5
Kudos: 15
Solutions: 6
Registered: ‎11-08-2021

Re: I can't get my orders out of the BB warehouse despite next day delivery - help please!

Hello, B786c.

Thank you for reaching out here on the Community Forms about your order.  I understand how having an order delayed without any information can be frustrating.  I would be happy to look and see what I can find out for you.  To get started, would you mind using the blue "Private Message" button in my signature to send me your full name, email address, and phone number?

 

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎04-19-2019

Re: I can't get my orders out of the BB warehouse despite next day delivery - help please!

Thank you so much for responding quickly!  The warehouse has finally shipped (3 days late) and FEDEX just delivered.  So this issue has now resolved itself.  Thanks again for responding.

Posts: 65
Topics: 5
Kudos: 15
Solutions: 6
Registered: ‎11-08-2021

Re: I can't get my orders out of the BB warehouse despite next day delivery - help please!

That is great to hear!

Please feel free to reach out in the future if you have any questions or need assistance.  We are always happy to help!

 

Thanks, 

 

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!